A+ Certification

Traditional Instructor Led Learning – 5.00 Day(s)

Proves competence in the fundamentals of hardware, software and operating systems; system
troubleshooting and repair; networking; and security and operational procedures including
communication skills that a helpdesk or remote support employee should have

Who Should Attend:
IT Technicians Desktop Support Technician PC Support Technician Field Technician Call Center
Technician Tier 1 & 2 Support Personnel seeking IAT-1 certification to fulfill the DoD 8570.1 Directive

At Course Completion:
Student will Learn – The fundamentals components and functions of computer technology,
networking, and security. – The skills required to identify hardware, peripheral, networking,
and security components – The skills required to install, configure, upgrade, and maintain PC
workstations, the Windows OS and SOHO networks – How to utilize troubleshooting techniques and
tools to effectively and efficiently resolve PC, OS, and network connectivity issues and implement
security practices.

There are no enforced prerequisites, however the recommended prerequisite is 500 hours
of hand-on IT lab or IT field experience. If the recommended prerequisite is not met consider
Strata IT Fundamentals.

Lesson 1: Personal Computer Components

  • Personal Computer Components
  • System Unit Components
  • Storage Devices
  • Personal Computer Connection Methods


Lesson 2: Operating System Fundamentals

  • Personal Computer Operating Systems
  • Windows User Interface Components
  • Windows File System Management
  • Windows System Management Tools

Lesson 3: PC Technician Professional Best Practices

  • Tools of the Trade
  • Electrical Safety
  • Environmental Safety and Materials Handling
  • Perform Preventative Maintenance
  • Diagnostics and Troubleshooting
  • Professionalism and Communication

Lesson 4: Installing and Configuring Peripheral Components

  • Install and Configure Display Devices
  • Install and Configure Input Devices
  • Install and Configure Adapter Cards
  • Install and Configure Multimedia Devices

Lesson 5: Installing and Configuring System Components

  • Install and Configure Storage Devices
  • Select and Install Power Supplies
  • Select and Install Memory
  • Select, Install, and Configure CPUs and Cooling System Units
  • Install and Configure System Boards

Lesson 6: Maintaining and Troubleshooting Peripheral Components

  • Troubleshoot Display Devices
  • Maintain and Troubleshoot Input Devices
  • Troubleshoot Adapter Cards
  • Troubleshoot Multimedia Devices

Lesson 7: Troubleshooting System Components

  • Troubleshoot Storage Devices
  • Troubleshoot Power Supplies
  • Troubleshoot Memory
  • Troubleshoot CPUs and Cooling Systems
  • Troubleshoot System Boards

Lesson 8: Installing and Configuring Operating Systems

  • Install Microsoft Windows
  • Upgrade Windows
  • Add Devices to Windows
  • Optimize Windows

Lesson 9: Maintaining and Troubleshooting Microsoft Windows

  • Operating System Utilities
  • Backing up Microsoft Windows
  • Troubleshoot Microsoft Windows
  • Recover Microsoft Windows

Lesson 10: Network Technologies

  • Network Concepts
  • Network Communications
  • Network Connectivity
  • Internet Technologies

Lesson 11: Installing and Managing Network Connections

  • Create Network Connections
  • Install and Configure Web Browsers
  • Maintain and Troubleshoot Network Connections

Lesson 12: Supporting Laptops and Portable Computing Devices

  • Laptop and Portable Computing Device Components
  • Install and Configure Laptops and Portable Computing Devices
  • Maintain and Troubleshoot Laptops and Portable Computing Devices

Lesson 13: Supporting Printers

  • Printer Technologies
  • Printer Components
  • Printer Processes
  • Install and Configure Printers
  • Maintain and Troubleshoot Printers

Lesson 14: Personal Computer Security Concepts

  • Security Fundamentals
  • Security Protection Measures
  • Data and Physical Security
  • Wireless Security
  • Social Engineering

Lesson 15: Supporting Personal Computer Security

  • Install and Configure Security Measures
  • Maintain and Troubleshoot Security Measures